Request a Return / Exchange
Returns, Exchanges & Refunds
Every Devries Apparel piece is printed and made to order. Nothing sits in a warehouse; your item is produced when you place your order. That means we do not accept returns or exchanges for change of mind, incorrect size or colour selection, or fit. Faulty, damaged or incorrect items are always replaced or refunded.
Before you write to us, please check which of the situations below applies to your order.
Defects, Damage, or Wrong Item — we'll fix it
If your order arrives misprinted, damaged, defective, or different from what you ordered, we'll make it right. Email us within 30 days of delivery with your order number and clear photos of the issue. Once confirmed with our fulfilment partner, we'll send a replacement at no cost to you, or refund you if you prefer. We cover return shipping where applicable.
Lost in Transit
If your order hasn't arrived, let us know within 30 days of the estimated delivery date. We'll investigate with our shipping partner and arrange a replacement or refund.
Wrong Size or Changed Your Mind — not returnable
Because every piece is made to order specifically for you, we're unable to accept returns or exchanges for incorrect sizing, colour choice or change of mind. Each product page includes a size guide with measurements; please check it before ordering, and if you're between sizes, email us before you order and we'll help you choose.
Cancellations
Orders can be cancelled or amended within 12 hours of placement by emailing us. Once production has started, cancellation is no longer possible.
Refunds
Where a refund is approved, it will be issued to your original payment method within 5–10 business days. Refunds on discounted orders reflect the amount actually paid after any discount.
Your rights
Nothing on this page limits any rights you have under applicable consumer law, including guarantees that goods are of acceptable quality and match their description. Our full Refund Policy and Terms and Conditions apply.
How to Get in Touch
Email support@devriesapparel.com with your order number, photos (if applicable), and what you'd like us to do. We'll respond within 48 hours.