Refund policy
Return & Refund Policy
Every Devries Apparel piece is printed and made to order. Nothing sits in a warehouse; your item is produced when you place your order. That means we do not accept returns or exchanges for change of mind, incorrect size or colour selection, or fit. Faulty, damaged or incorrect items are always replaced or refunded.
By proceeding to checkout and placing an order you acknowledge that you have read and accepted this policy.
Defects, Damage, or Wrong Item
If your order arrives misprinted, damaged, defective, or different from what you ordered, we'll make it right. Contact us within 30 days of delivery with your order number and clear photos of the issue. Once confirmed with our fulfilment partner, we'll send a replacement at no cost to you, or refund you if you prefer. We cover return shipping where applicable.
Lost in Transit
If your order hasn't arrived, submit a claim within 30 days of the estimated delivery date. We'll investigate with our shipping partner and arrange a replacement or refund.
Sizing
Each product page includes a size guide with measurements, fabric weight, and fit details. Because every piece is made to order, we're unable to accept returns or exchanges for incorrect sizing. Please check the size guide before ordering. If you're unsure between sizes, reach out before you order and we'll help you get it right.
Cancellations
Orders can be cancelled or amended within 12 hours of placement by emailing us. Once production has started, cancellation is no longer possible.
What We Don't Accept
Because items are custom-produced to order, we cannot offer refunds or exchanges for change of mind, sizing or colour choice. This is consistent with consumer law provisions for personalised and made-to-order goods. Nothing in this policy limits any rights you have under applicable consumer law, including guarantees that goods are of acceptable quality and match their description.
Refunds
Where a refund is approved, it will be issued to your original payment method within 5–10 business days. Refunds on discounted orders reflect the amount actually paid after any discount.
How to Get in Touch
Email support@devriesapparel.com with your order number, photos (if applicable), and what you'd like us to do. We'll respond within 48 hours.