Refund policy

Return & Refund Policy

DeVries Apparel products are made to order. Each piece is produced when you place your order, which means returns and refunds work differently to traditional retail.

Defects, Damage, or Wrong Item

If your order arrives misprinted, damaged, defective, or different from what you ordered, we'll make it right. Contact us within 30 days of delivery with your order number and clear photos of the issue. Once confirmed with our fulfillment partner, we'll send a replacement at no cost to you. We cover return shipping where applicable.

Lost in Transit

If your order hasn't arrived, submit a claim within 30 days of the estimated delivery date. We'll investigate with our shipping partner and arrange a replacement or refund.

Sizing

Each product page includes a size guide with measurements, fabric weight, and fit details. Because every piece is made to order, we're unable to accept returns for incorrect sizing. If you're unsure between sizes, reach out before you order and we'll help you get it right.

Cancellations

Orders can be cancelled within 12 hours of placement. Once production has started, cancellation is no longer possible.

What We Don't Accept

Because items are custom-produced to your specifications, we cannot offer refunds or exchanges for change of mind. This is consistent with consumer law provisions for personalised and made-to-order goods.

Refunds

Where a refund is approved, it will be issued to your original payment method within 5–10 business days.

How to Get in Touch

Email hello@devriesapparel.com with your order number, photos (if applicable), and what you'd like us to do. We'll respond within 48 hours.